Advice on delays and cancellations at Manchester Airport
What to do if you’re plane’s been delayed or cancelled, from or to Manchester Airport
Avoid the stress of cancelled and delayed flights
The UK suffers severe delays to outbound and inbound flights most of the time when snow is predicted. One of things you can do to make your journey easier is try to keep the whole experience as stress free as possible. We have a few tips on how to minimise stress when traveling:
Just to say thx Flybe for keeping me informed about tonight's Manchester to Exeter flight delay. I've had an email, text and food voucher.
— Alison E White (@al11wht) August 6, 2017
Step by Step on what to do if your flight’s delayed
Take a look at what you should do, based on how long your scheduled delays are. Find out more on 1, 2, 5, 9 to 24 hour delays as well as cancellations below.
- The best thing to do is wait for your departure. If you’re traveling with kids, play some games; if you’re traveling for work, most airports have wifi so pick up a coffee and take a seat at your gate and plug in the laptop. You may find the airline lets you sit on your plane before it departs so you can take this time to read the on-flight magazines, listen to music or familiarise yourself with the safety equipment.
- Check with your destination transfer companies. Pre-booked airport taxis may follow your flight details and will know your estimated arrival already. If it’s a hotel transfer service, it’s a good idea to call them and let them know you’ll be later than expected.
- At 2 hours, the airline should provide you with free meals while you wait and accommodation if needed. It’s worth contacting your provider as every company is different.
- The best advice is sit tight and keep up to date with departure boards as the specific time may be subject to change.
- Grab a bite to eat, revisit duty free or read a book. You’ll be on your way soon.
- After 5 hours, you can qualify for a refund on your flight so it’s worth deciding whether it’s worth flying. If you’re abroad, it’s worth sitting tight for your flight to depart but you may decide otherwise if you’re on your outbound journey.
- Is your flight is part of a package holiday? Then you’ll need to contact your tour operator to deal with refunds and rearranging your flight.
- If you decide to wait for your flight, why not play some of our fun airport games, shop in duty free or pick up some food and drink at one of the many airport bars and restaurants.
9 to 24 hours
- You now qualify for a refund so it’s your choice whether you want to stay put and wait or ask the airline if you can cancel and refund the trip.
- Check your passenger rights on what you can get compensated for – you are not eligible for financial compensation if your flight is delayed but you are entitled to food, refreshments and accommodation if your flight is delayed overnight.
- Top tip: Make sure your airline agrees to providing you with accommodation before you book as they can deny excessive expense claims – if possible, it’s worth getting verbal and/or written consent (even in an email) as proof.
- You can wrap up warm and take a nap in the departure lounge or look into what airport hotels are available and which ones you can get reimbursed for by your airline and remember to keep the receipts.
- If you’re returning to work but can’t make it back in time, it’s worth contacting your employer as they’re not legally required to pay you for hours you’re unable to work because of flight delays.
— Karen Hayes (@SettleKaren) March 10, 2017
Step by Step on what to do if your flight has been cancelled
- Your airline must give you the option of rebooking an alternative flight or requesting a refund. If you’re abroad, you’ll want to check for alternative flights to get home as quickly and safely as possible.
- Find the shortest queue to rebook your flight and call the customer service line while you’re queuing up, you may be served on the phone before you reach the end of the queue which will get you on your way faster.
- Getting to the end of the queue: if you don’t ask, you won’t get so if you’re forced to stay overnight, ask if your airline will reimburse you.
- If getting an alternative flight is not an option then you should consider alternative modes of transport. For example, you could consider hiring a car and driving to your destination.
Top tip: Some airports rely on train and/or ferry transfers so if you’re travelling to a neighbouring country, your airport may offer you a ferry-alternative such as Exeter to the Channel Islands. Or you can look into ways around it yourself. For example, from London to Paris, you could take the Eurostar.
- Contact your employer if you’re abroad and can’t get back to work on time. Your workplace isn’t required to pay you if you’re not at work due to flight delays but each employer is different to it’s worth giving them a call and discussing your options.
- If you’re still in the UK, it’s worth checking the day’s traffic from the airport with your airline. If it’s been delayed due to extreme weather, none of the airlines may be flying so you might want to stay at home instead.
Getting to Manchester doesn’t have to be a wasted trip if you decide not to fly, there is lots to do in and around Manchester with the family.
- Read below for advice on what compensation you could receive, how to rebook a new flight, what flight credit is and what your passenger rights are.
Bare in mind that If the flight is cancelled due to reasons out of the airline’s control they will not pay for cancellation of your accommodation or cancellation of any other arrangements – this includes weather. However, if you’ve taken out travel insurance then you should be able to claim back most of your expenses from them.
Top tip: if you know you’ll have to stay overnight, why not call up a local hotel while you’re in the queue as well – when a flight’s cancelled, rooms will be snapped up fast!
@KLM, i would like to thank klm and the manchester groundcrew for making a bad day of flight cancelations/delay due storms with a ?outcome.
— michiel dg (@dg_michiel) February 23, 2017
Here’s your handy address book of airlines running from Manchester Airport, available to call if you find yourself in a difficult situation because of delays and/or cancellations.
Bare in mind that if you call an international number or are using your phone abroad, you may be charged extra by your network provider.
|Airline / Tour Operator||Telephone No.|
|Aegean||0871 200 0040, (+44) 208 7593800|
|Aer Lingus||0333 006 6920|
|Air Transat||0207 616 9187|
|Belavia||+375 17 220 25 55|
|Balkan Holidays||0207 543 5555|
|British Airways||0344 493 0787|
|Brussels Airlines||+44 333 222 07 77|
|Cobalt||0330 808 0430|
|Eastern Airways||01652 680600|
|easyJet||0330 365 5000|
|flybe||0371 700 2000|
|Fly Emirates||0344 800 2777|
|Eurowings||+44 (0) 330 365 1918|
|Finnair||0208 0 010101|
|Icelandair||+44 (0) 20 7874 1000|
|jet2.com||0333 300 0042|
|jet2holidays||0800 408 0778|
|Lufthansa||+49 69 86 799 799|
|KLM||020 7660 0293|
|Monarch||0333 003 0700|
|Norwegian||+44 (0)330 828 0854|
|Olympic Holidays||020 8492 6868|
|Pegasus Airlines||0850 250 67 02|
|Ryanair||0871 246 0000|
|Scandanavian Airlines||0871 226 7760 (UK), +44 207 660 6876|
|SWISS Airlines||+44 345 601 09 56 (Manchester airport)|
|TAP Portugal||+44 (0) 345 601 0932|
|Thomson Holidays||020 3451 2688|
|Turkish Airlines||0844 800 6666 (Manchester)|
|Vueling Airlines||+0034 931 518158|
Finally after my 3 hour delay in Manchester airport to Barcelona I have vouchers off Ryanair thank you ???
— beffffff (@bethlouxox) August 8, 2017
My flight’s been cancelled:
What are my passenger rights and what compensation am I entitled to?
- You are not eligible for financial compensation if your flight is delayed but you are entitled to food, refreshments and accommodation if your flight is delayed overnight. The airline should also provide you with free communication so you can contact family and friends. Your airline must agree to providing you with accommodation before you book it and they are in their right to deny any excessive expenses claims.
- Airline has a legal obligation to provide you with transport to the destination that you booked. It may be that they offer you an alternative, anything from flight credit to offering an alternative flight to a neighbouring airport with transport to your destination via bus or coach.
- After 5 hours, you can request a refund or flight credit from your airline. See below for a list of airlines customer service contacts.
- If the flight is cancelled due to reasons out of the airline’s control they will not pay for cancellation of your accommodation or cancellation of any other arrangements. However, if you have taken out a comprehensive travel insurance policy when you booked your holiday you should be able to claim back most of the expenses incurred from cancelling the holiday from your travel insurance provider.
- If you are not eligible to compensation by the airline itself, you may eligible through your travel insurance. All travel insurance policies are different and offer different levels of cover. It is best you contact your insurance provider or read the policy wording document on their website to find out. Before booking emergency accommodation, always get verbal and/or written consent by your provider that they will reimburse you and keep hold of any receipts or you may be left out of pocket later.
- If you booked through a package holiday or are late for a cruise from the airline’s destination, the best thing to do is contact your tour operator.
- What if I can’t make it to work tomorrow because my flight was cancelled? Unfortunately, you are not entitled to pay from your employer if you are unable to get to work due to delayed or cancelled flights. It’s worth getting in touch with your boss, letting them know about the situation and agreeing an arrangement with them.
@Ryanair Any info on the FR4333 flight from Tenerife South to Manchester? What's the delay?
— Bex (@BexLoweTattoos) June 21, 2017
Why does snow disrupt Manchester Airport so much?
Airports are disrupted due to snow because of the additional processes that need to be undertaken to make sure planes are safe to fly. Roads and runways need to be cleared of snow and ice and planes must be de-iced.
A plane must be completely de-iced before it can take off as any ice on the plane affects the aircraft wings and fuselage which makes the planes more difficult to control. In severe cold temperatures planes must take off as soon as they are de-iced to prevent ice building up again, therefore this causes delays as de-icing cannot be done in advance at the start of the day.
The runways and roads must also be snow and ice free which the airport usually clears. If the airport is inflicted with heavy snow then the airport may have to be closed while the airport is cleared of all snow. Planes cannot take off when there is any snow on the ground.
Larger airports like Heathrow and Gatwick are more impacted by severe weather than smaller airports as they have so many flights that a delay of a few hours causes a huge backlog of flights.
Travelling with children: Entertaining the kids while waiting for your delayed flight
My flight has been cancelled/delayed and I’m travelling with young children, help!
You may not be lucky enough to be stranded at Frankfurt’s international airport where four clowns have been hired to perform in the terminals but there are still plenty of ways to keep the kids entertained in the midst of all the chaos and avoid any more stress.
Most major airports will have unsupervised play areas that young children can use as well as there being shops to browse and other amusements throughout the terminal. If your willing to pay to enter an airport lounge then there will be toys, games, an arcade and magazines available. Take a look at the facilities at Manchester in advance.
You can’t go wrong with the classics, a game of “I spy” requires nothing but a keen eye and can be an excellent way of keeping children amused if you need to spend a minute sorting out your travel arrangements.
Through a child’s eyes an airport can look like one big playground. As long as there is supervision letting the kids ride the escalators up and down and play with the trolleys may get rid of the pent up energy they may have accumulated from all the waiting around.
Trouble getting To Manchester Airport?
I need to get to the airport but there are major transport disruptions.
The effects caused by severe weather conditions is not only likely to impact airport flight schedules but can also cause delays and disruptions throughout the major transport networks across the UK. Striking action can also lead to disruptions which although usually localised to certain organisation and locations can still affect your journey.
Unfortunately, this can and does lead to many passengers having a very stressful time getting to the airport, with some failing to make their flight altogether. The key to avoid these problems however lays simply in planning your journey effectively.
In situations where there is snow and ice drivers are urged to keep plenty of distance between vehicles and drive slowly to ensure they’re always completely in control of their vehicle. Trains may also be travelling at slower speeds than usual. Taking the extra time it will take to reach your destination into consideration when planning your journey will help ensure you make it in plenty of time.
Keeping yourself informed will play a major part in streamlining your journey. Utilise news websites, twitter and radio so your up-to-date with the latest news regarding your method of transportation which should help you avoid any problematic routes.
There can sometimes be cases where it just wont be possible for you to make your flight, for example weather that is so severe that it is unsafe for you to travel. In such circumstances where no one is really at fault you should check your flight’s status and speak to your airline as it’s more than likely to be affected if the weather conditions are that bad or alternatively look to your travel insurance for compensation.