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Goldtrail folds leaving 16,000 stranded abroad

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Page last updated: 20th Jul 2010 - 04:25 PM

16,000 holidaymakers were said to be stranded abroad after tour operator Goldtrail went into administration on 16 July. Goldtrail specialised in value-for-money holidays to Turkey and Greece.

Soothing noises were being made at the weekend by industry spokesmen, assuring the public that because the operator had been ATOL bonded no-one would have trouble getting home and indeed that most flight arrangements would be unchanged.

The news was not so good, however, for holidaymakers about to depart on a Goldtrail holiday. They would lose their holiday and it could take months for the money to be refunded. Indeed, there are people still waiting for their refund from two years ago when XL Leisure Group went bust.

An estimated 50,000 Goldtrail customers could be affected over the coming months, one of the busiest periods for travel abroad.

As people arrived back at Manchester airport, tales were told of hotels demanding payment again even though the holiday had already been paid for. Some travellers even had their passports confiscated by one hotel manager in Turkey who demanded hundreds of pounds to have them released.

The CAA have advised travellers that the ATOL bond protects against this type of thing happening and has issued a telephone helpline number for passengers caught in this situation.

Despite rumours for several months that Goldtrail were facing financial difficulties, holiday makers were still being allowed to make bookings right up to the eleventh hour, something which Simon Calder of The Independent has criticised, as well as the complexity of claiming a refund.

According to the CAA, Goldtrail is the eleventh travel company to go out of business this year.

Comments - 1


1. M Burgoyne

23rd Feb 2011 - 03:47 PM

I wish to complain about the attitude of a member of your security staff at terminal 3 lane 5 at 11am today. Having placed the items which I was taking on board in a tray for scanning I then passed through the new body scanner. Following which I was asked to remove my shoes. I had no objection to so doing but requested that I first collect my valuables which I had kept in sight. The security official attempted to prevent me from so doing and usher me into a section from which I would no longer have sight of these items. I accept that Manchester airport is more secure than many. However, security works both ways. I have travelled with people who have had items stolen in circumstances such as this. As this is not the first time which this situation has occurred I felt the need to draw your attention to this possible security breach which could result in loss to passengers. Wherever possible passengers should keep their belongings in sight.

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